Frequently Asked Questions
Getting Started
How do I set up my first commute?
Simply download the app, create an account, and add your home and work addresses. Set your preferred arrival time and choose your transport mode. The app will start learning your patterns immediately.
Does the app work in my city?
CommuteTimely works in over 50 major cities worldwide and is constantly expanding. We use global traffic data sources to provide accurate predictions wherever you are.
How long does it take to learn my commute?
The app starts providing predictions immediately, but accuracy improves significantly after 3-5 days of regular use as it learns your specific patterns and preferences.
Features & Functionality
How does CommuteTimely know when to notify me?
The app uses real-time traffic data, historical patterns, and your personal commute preferences to calculate the optimal departure time. It continuously monitors traffic conditions and adjusts notifications accordingly.
Can I use the app for multiple destinations?
Yes! You can add multiple destinations like work, gym, grocery store, etc. Each destination can have its own arrival time and transport mode preferences.
What transport modes are supported?
We support driving, public transit, walking, and cycling. The app adapts its predictions based on your chosen transport mode and available data for each type.
Can I customize notification times?
Absolutely! You can set multiple notification times (e.g., 15 minutes before departure, 5 minutes before departure) and choose which ones you want to receive.
Privacy & Security
How does CommuteTimely protect my privacy?
Your privacy is our top priority. All location data is processed locally on your device, and we never sell or share your personal information. We use industry-standard encryption and follow GDPR compliance guidelines.
What data does the app collect?
We collect location data (processed locally), commute preferences, and app usage statistics. We never collect personal information like names, addresses, or contact details.
Can I delete my data?
Yes, you can delete your account and all associated data at any time through the app settings. We'll permanently remove all your information from our systems.
Troubleshooting
I'm not receiving notifications. What should I do?
First, check that notifications are enabled in your device settings and that location services are turned on. Also ensure the app has permission to send notifications. If the issue persists, try restarting the app or reinstalling it.
The arrival times seem inaccurate. Why?
The app learns from your commute patterns over time. If predictions seem off initially, give it a few days to learn your specific route and timing. You can also manually adjust your route preferences for better accuracy.
The app crashes or freezes. How can I fix this?
Try closing and reopening the app, or restart your device. If the problem continues, uninstall and reinstall the app from your device's app store. Make sure you have the latest version installed.
How do I update my commute settings?
Go to the app settings and select "Commute Settings." You can modify addresses, arrival times, transport modes, and notification preferences at any time.
Pricing & Availability
Is CommuteTimely free to use?
Yes! The core features of CommuteTimely are completely free. We may offer premium features in the future, but the basic commute notification service will always be free.
Which devices and operating systems are supported?
CommuteTimely is available for iOS (iPhone) and Android devices. We support iOS 12+ and Android 8+ with regular updates for newer versions.
When will the app be available in my country?
We're constantly expanding to new regions. If CommuteTimely isn't available in your country yet, you can sign up for our waitlist to be notified when we launch there.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.